How Transparity is leading the way in leveraging Copilot for Microsoft 365 to enhance efficiency and effectiveness.
Microsoft pureplay technology partner Transparity’s key mission is empowering employees and customers through innovative AI solutions, enabling them to achieve more with less time and effort. Introducing Copilot for Microsoft 365 has been a game-changer at the company, significantly enhancing employee productivity.
“I’m thrilled with the productivity and wellbeing impact we’ve seen,” says Jodie Rodgers, Chief AI Officer at Transparity. “Our approach has empowered employees to fully utilise Copilot, and we’re excited to support our customers on their own adoption journey.”
But how did the company integrate Copilot for Microsoft 365 seamlessly – and how can other businesses replicate this strategy?
Transparity began by empowering its employees, identifying key user groups that would benefit most from Copilot and tailoring training to maximise their productivity. This training was delivered through communications, storytelling and reporting – fostering a culture of continuous improvement. Once the company had seen proven improvements in these employees’ daily productivity, they moved on to a three-phase rollout across all employees:
- Excitement and training: Transparity launched Copilot with targeted training, prioritising team leaders and managers to support their colleagues. The company leveraged Microsoft’s Copilot guidance combined with its own insights to make the experience more tailored to Transparity employees.
- Cultural and operational changes: The company then facilitated knowledge building and practical application, allowing employees to experience Copilot’s benefits firsthand.
- Ongoing support: To facilitate further development, Transparity continues to reinforce new working practices, document success stories and facilitate coaching.
The company credits these steps as being instrumental in a successful rollout:
- Stimulating activities: Transparity created channels for employees to exchange best practices and share their learnings.
- Continuous updates: The company kept employees informed about any Copilot innovations and capabilities.
- Personalised support: By combining Microsoft’s guidance with its own insights, Transparity was able to provide tailored support to employees.
- Dedicated channels: The company had four pillars to ensure a successful rollout: communication, technology, enablement and operations.
This strategic approach led to Copilot licences being assigned to 60% of Transparity employees, of which there are over 90% active users month-on-month – versus an original target of 40%. This impressive milestone was achieved in less than 100 days, with two-thirds of employees reporting improved work quality and productivity.
Copilot for Microsoft 365 leverages large language models that interact with your organisation’s data using Microsoft Graph to generate personalised experiences with related context, reducing the steps to find the information you need and generate content.
Take these five steps to make sure your organisation is ready to roll out Copilot for Microsoft 365:
- Understand your data: Gather insights into your data estate, and discover stale, sensitive or high-profile data that may need additional protections in place. Microsoft Purview can assist with inbuilt classifiers that it may already have discovered within your cloud environment.
- Manage your data: Armed with the insights gathered in step one, you can ensure data is stored in appropriate cloud locations and protected with the right permissions to keep the content safe. Stale data can be archived or removed to be out of the scope of Copilot.
- Classify your data: Tools like Microsoft Purview Information Protection can be used to apply labels to the most sensitive data and use encryption to restrict access to files in case they are moved or shared incorrectly.
- Protect your data: Stop oversharing of sensitive information being surfaced within prompts, or classified information being copied to external AI assistants with Microsoft Data Loss Prevention (DLP).
- Retain and audit Copilot activities: Using Data Lifecycle Management and Communication Compliance companies can ensure Copilot prompt information is retained, and interactions reviewed in an instance of inappropriate use.
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Source: Transparity
